Friday, 27 June 2008

A/B and multi-variate testing to improve conversion on Lovefilm homepage

Thought I would post something about the multi-variate testing that Lovefilm has been doing to improve conversion on our website. As we send most affiliate traffic to our homepage all affiliates should have seen increased CCR from the recent tests.

Our digital and usability product manager Craig Sullivan recently spoke to e-consultancy about the work we have been doing in MVT. Below are the key points and the whole article can be found at

So how long has Lovefilm been testing for?

We've been A/B testing all sorts of stuff for a few years now but we recently found a really good Multi Variate testing solution from Optimost ( that has been getting us good results. We're trying to do loads more tests because the gains are so fundamental to our bottom line. It's also useful for us to assess the impact of changes we sometimes make rather than trying to guess the outcome.

What benefits are you getting from MVT?

There are obvious financial benefits - because of our fast growth as a business, we drive a lot of traffic to our site. We recently did a test with 192 elements and found two major changes that increased conversion. This gets us substantial additional revenue each year.

The other brilliant side benefit is that time spent endlessly tweaking designs or choosing 'the best design' is now reduced. I spend less time in long pointless meetings arguing about whether we should use dropdowns or whether the button should have shadows or what colour an element should be - our customers let us put all the ideas into a bucket and see what things work.

What are the key lessons you've learnt?

MVT testing is easy and everyone should be doing this. There are solutions that are completely free all the way up to thousands of pounds so there is plenty of choice in the market.

The biggest things personally for me are how it radically changed our design and approval process and how it removed the guesswork from site changes. We shouldn't be trying to 'guess' customer behaviour and we just shrug now, accept this fact and get on with letting the customers settle it for us.

credit: e-consultancy

Monday, 16 June 2008

Affiliate Marketing People in Good Cause Shock!

Thats right, affilliates, affiliate networks and publishers worked together to do something good for once - Dragon Boat Racing for charity!

Thank you to those who donated to the charity event in aid of The Anthony Nolan Trust on the 12 of June. Tradedoubler entered 4 strong teams and in all participates raised over £10.5k for charity, and you can still donate if you like at

Below is proof of said activity, with guns pumping after a hard fought race. Lovefilm’s involvement with Tradedoubler’s Viking team also helped us to thrash our competition on our way to winning the final and being showered in glory. Smaller contributions were made by the likes of Nectar, TMN Media, Jessops, CK Net Ltd and Tradedoubler themselves - George 'Splasher' Head and Wolfy “check out these guns” Light-Wilkinson

The Anthony Nolan Trust takes back lives from leukaemia by managing and recruiting new donors to the UK's most successful bone marrow register as well as undertaking vital research leading to improvements in the effectiveness and safety of bone marrow transplants.

The Anthony Nolan is responsible for finding suitable unrelated donors for patients who require bone marrow transplants. Fewer than 30 per cent of patients who need bone marrow transplants are able to find a compatible donor within their own families. The rest rely on the generosity of strangers who have volunteered to donate bone marrow to anyone in need.

Thursday, 5 June 2008

June - back on TV, time for affiliates to cash in

The latest LOVEFiLM.COM TV spot featuring a voice over by Simon Pegg is now out. Clips from I Am Legend, The Golden Compass, Sweeny Todd and some classic clips. Its my favourite so far due to a clip from The Big Lebowski that always makes me laugh.

As always TV exposure is great for our affiliates - you guys get to close the deal and take the commission. Let me know if need anything from me to help with this, and you can always embed this ad on your page with your links.