Thursday, 21 October 2010

Tracking downtime and recovery

LOVEFiLM experienced issues with our Affiliate Window tracking for approximately 24 hours from Wednesday 13th October afternoon. This will have meant that despite tracking being in place, leads will not have been passed back to Affiliate Window correctly

We have now recovered all the data that was lost and have added this back for each affiliate effected. Sales will be validated according to the normal process.

Please accept our apologies for this inconvenience and know we are reviewing the process that caused this to occur. Throughout the past 6 years we have never had an issue like this and appreciate the timing was not great with many affiliates at the A4U Expo and you may not have noticed until now.

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